If you'd like to return your item because of wrong sizing please ensure your item is in unused condition.
Items need to be in their original condition - unworn, unwashed and free of damage. It is acceptable to of tried on your item only. If your item is found to have been worn we may be unable to process your return. Please ensure you are within our return window of 7 Days (NZ) or 21 Days (International) from the date of delivery.
When returning your item, please send it back to us via the address we will provide you via email. Please ensure the item is packaged securely, you may reuse the original courier bag by turning it inside out.
Send your return from your local post shop. Please keep hold of your tracking in case your package is lost in transit. Once we receive your returned item we will organise the size return for you. Unfortunately we can not offer a refund for change of mind.
Please note that Oxyfit does not cover the cost of the return shipping. For all returns, the cost of the original shipping won’t be refunded as this is an unavoidable cost that we incur. If we replace an item for a different size, we cover the return shipping to you. However if for a second time the item still doesn't fit we deduct the cost of this second shipping from the original purchase amount and refund the difference.
In 2020 Shopify announced that they would not refund transaction fees. If you return your order and request a refund we can't refund the transaction fee on your order if you paid with a debit or credit card.
If you are unhappy with any items you are welcome to return them for a store credit. Any refunds processed will be minus any shipping costs incurred and in many cases will also exclude any Shopify fees we incur that Shopify does not reimburse us for.
Please note all our products go through a vigorous quality control process and will arrive to you in perfect condition. If by some small chance a product fails to meat this standard, please let us know as soon as possible. Cases such as this will be reviewed on a case by case basis and at most a store credit will be issued once the goods are returned to us.
If you wish to exchange any items purchased on sale, please note we are unable to cover the cost of any shipping to exchange sizes or send out new products. This will be solely at the customers expense. Our sales usually include heavily discounted products and our margins are very tight. For any items purchased on sale we offer a credit voucher if you would like to swap or exchange your order. Please know we don't offer refunds on sale or clearance items due to the heavily discounted nature of our sale. We incur costs such as card transaction fees, shipping, labour, packaging and labels that we can not be refunded for. All sale item sales are final. If you are unsure of sizing or other details please contact us via email before ordering. Thanks for your understanding.
We use CourierPost for all domestic New Zealand orders and NZ Post for all international deliveries. Because these are third party companies we are unable to guarantee time frames for delivery. Our domestic shipping is overnight and in many cases you will receive your order within 48 hours of when you placed your order. Orders are dispatched from us within a few hours of ordering. International orders can take up to 45 days for delivery and is completely down to the courier company we use.
We are unable to ship on weekends so if your order is placed on a Friday, it most likely won't be shipped until the following Monday.
During launch weeks please allow up to 2-3 extra days for processing and packaging. Although we still most likely will get your order ready on the same day.