If you'd like to return your item because of wrong sizing please ensure your item is in unused condition.
Items need to be in their original condition - unworn, unwashed and free of damage. It is acceptable to of tried on your item only. If your item is found to have been worn we may be unable to process your return. Please ensure you are within our return window of 10 Days (NZ) or 21 Days (International) from the date of delivery.
When returning your item, please send it back to us via the address we will provide you via email. Please ensure the item is packaged securely, you may reuse the original courier bag by turning it inside out.
Send your return from your local post shop. Please keep hold of your tracking in case your package is lost in transit. Once we receive your returned item we can issue you a refund, exchange or store credit. Unfortunately we can not offer a refund for change of mind.
Please note that Oxyfit does not cover the cost of the return shipping. For all returns, the cost of the original shipping won’t be refunded as this is an unavoidable cost that we incur. If we replace an item for a different size, we cover the return shipping to you. However if for a second time the item still doesn't fit we deduct the cost of this second shipping from the original purchase amount and refund the difference.
Items are not eligible for return due to change of mind. If you are unhappy with any items you are welcome to return them for a store credit.
Please note all our products go through a vigorous quality control process and will arrive to you in perfect condition. If by some small chance a product fails to meat this standard, please let us know as soon as possible. Cases such as this will be reviewed on a case by case basis and at most a store credit will be issued once the goods are returned to us.
We use CourierPost for all domestic New Zealand orders and NZ Post for all international deliveries. Because these are third party companies we are unable to guarantee time frames for delivery. Our domestic shipping is overnight and in many cases you will receive your order within 48 hours of when you placed your order.
We are unable to ship on weekends and so if your order is placed on a Friday, it most likely won't be shipped until the following Monday.
During launch weeks please allow up to 2-3 extra days for processing and packaging. Although we still most likely will get your order ready on the same day.